Exceeding expectations

I met with Jamaal Robinson-Matthews three at my first valuation and I was very impressed by professionalism and honesty. After 14 years of living in my beautiful home I have decided to move to the countryside. I had registered with another competitor under false promise and to no avail. I got in contact with Kings-group and promised me that he would get me sold. In under 6 weeks I was sold when previously on the market for 4 months. Kings South chingford have seen me through every step of the buying and selling, which most people agree is one of the most stressful things you will ever have to do. The team at kings were absolutely fantastic from the viewing feedback and negotiations a special mention to ozan and Sam. I would highly recommend kings-group to anyone looking to buying or selling a property! With the professional honest approach you can’t go wrong!

They were helpful and supportive and often went out of their way to help us who are virtually computer novices and who have never bought or sold a house before. I cannot say it was entirely stress free but their calm and professional attitude certainly helped.

Kings group have been so helpful throughout our property search. Thanks so much Adam for your continued help and support

Credible and great service

Fab service, and quick turnaround of tenants. Great guys -flexible, good comms, and get very good quality tenants. Used them twice in the last 15 months. Gabriel is a great guy over there who took care of what I need..

I would highly recommend them to anyone looking to sell their house.

They are the most professional estate agent I ever met. I have bought and sold with other agents, No one is like Kings. I would highly recommend them to anyone looking to sell their house

Very quick and efficient service

Very professional

Great professional service by KINGS in all areas from selling - financial advice - conveyancing...
Cannot be faulted.

Charlotte was very professional, she contacted me prior to viewing to establish what exactly I was looking for and had identified three properties within my criteria.

On the day of viewing she had contacted me prior to viewing to ensure I know exactly where I was going.

During the viewing she able to tell about the property and it’s owners having a good history of area.

Great job

I would have given Kings Group 5 stars. I think the only thing that needs to be improved is making sure that potential buyers show their financial position before making an offer. Otherwise the rest of the service I received was very good. Charlie was extremely helpful, always returned my calls along with Sam. Georgia was very professional too in the way she conducted viewings and negotiated the offer on the house so job well done to the team at the Chesnut branch.

Response from Kings Group

Thank you so much for such a helpful review . We 100% agree that checking all applicants need to be financially vetted before we are able to progress viewings with them . We try very hard to achieve this on behalf of our vendor clients . Unfortunately some clients are not as "co-operative " as we would like . We will take on board your feedback and redouble our efforts in this area . Thank you once again for taking time to post a review .

- Karl Knipe Partner

A service that is over and above the call of duty.

Very helpful at every stage of this process. No job is too small.
Prompt in forwarding information to the agent based in Essex from which we are buying our next property
The entire team in the South Chingford office provide a very good customer service.

The best agency ever staff well professional polite and helpful

Kings have been supporting me with the sale of my flat. Throughout the process I found them to be pro-active and knowledgeable. I was part of the chain and the process became quite stressful at times but it would've been a lot more so without Kings' (especially Sam's) help.

They were helpful and prompt. I would recommend them.

Seamless service from start to finish.

Acted promptly upon instruction. Efficient, knowledgeable and diligent. Have used their Lettings service many times and would not hesitate to use them in the future. Highly recommend.

excellent service overall

Friendly and professional

The service was good always in contact with us

as a buy to let investor i have had excellent experience with Kings Enfield and especially dealing with Daniel windish .......

Impatient, pushy and very poor customer service

Extremely pushy and impatient to get the sale done. Constantly calling to get updates. Purchasing a property takes time and sometimes there may be slight delays. Kings should already be aware of these scenarios, but they handle it very poorly and unprofessionally. If you're looking to purchase a property and Kings are one of the agents listing the property, i'd recommend you to avoid them and choose any other agent listing the same property. These guys only care about getting the sale done and have no concept of good customer service.

Response from Kings Group

Thanks so much for taking the time to give us your feedback . It's always appreciated . Apologies if we came across as pushy in this instance . Facts tell us though that the longer a sale carries on , the more likely it is to breakdown with the loss of time , effort and money to all clients . Clients tell us that normally this is the very last thing they want to happen . Consequently as you have pointed out , Kings Group, unlike many other agents work tirelessly to ensure we do not let our clients down and accordingly suffer heartache and financial loss . So you are quite correct that if a client wants to "get the sale done " were the agent for this ! We take on board your point about customer service though and will ensure we work just as tirelessly on this aspect of our service by ensuring that our hard working ethic is better communicated to our clients . Thanks again for such great feedback and we wish you the very best in your new home .

- Karl Knipe Partner

Overall good service

I thought the service at kings was very professional. The agents were efficient and are easy to contact. The advise given were appropriate. We were alway kept updated on new developments.

Response from Kings Group

Good Evening,

Thank you for taking the time out to leave your review. Everyone appreciates it.

We hope to work with you again in the future.

Kings Group

- On behalf of Kings Group